Refund policy

Sooma Webshop Return policy: 30-day money-back guarantee

1) Return policy

If you’re not satisfied with your treatment for any reason, you can return your kit within 30 days of delivery for a full refund. Returns for purchases from our webshop are free and straightforward.

Important: Your statutory 14-day right of withdrawal is included within this 30-day period (it does not add extra days).

This return policy applies only to purchases on our official webshop (shop.soomamedical.com). If you obtained your products through a sales representative, clinic, distributor, or other retailer, please contact your original point of sale, as the return terms may differ. This 30-day guarantee is in addition to your warranty rights.

2) How to make a return

Send us an email to returns@soomamedical.com 

Please include:

  • Your Order Number from your order confirmation email. (Example: Order #1001)

  • The email address used for the order

  • The reason for the return. Your feedback is important to us.

  • The order date and delivery date

  • The product(s) you are returning

3) EU 14-day right of withdrawal (within the 30-day money-back guarantee period)

As an EU consumer, you may withdraw from your contract within 14 days of delivery without giving any reason. This statutory right sits inside our 30-day money-back window.

4) How to exercise your 14-day withdrawal right

Send us an email to returns@soomamedical.com stating that you withdraw from the purchase. Please include:

  • Your order number is from your order confirmation email. (Example: Order #1001)

  • The email address used for the order

  • The order date and delivery date

  • The product(s) you are returning

After notifying us, you must send the goods back within 14 days of your withdrawal notice. Return shipping is free when you use our label.

Refund timing for statutory withdrawal: We refund within 14 days of receiving the returned goods (or proof of return). This statutory timeline overrides any longer timelines shown elsewhere in this policy for the voluntary 30-day guarantee.

5) Related policies